Frequently Asked Questions
Everything you need to know about your Eliré glow.
Are your products 100% authentic?
Yes, we source all our products directly from authorized distributors and brands in South Korea to ensure 100% authenticity and freshness.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location but generally range from 10-21 days.
What is your return policy?
We offer a 30-day return policy for unopened and unused products in their original packaging. For hygiene reasons, we cannot accept returns on used skincare items.
Do you offer samples with orders?
We love sharing new favorites! Every order includes a selection of complimentary deluxe samples so you can discover more of the K-beauty world.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.
Is Eliré skincare suitable for sensitive skin?
Most Korean skincare focuses on gentle hydration. We provide full ingredient lists on every product page and offer a 'Sensitive Skin' filter to help you shop safely.